Warranties & Returns
PLIMAN Quality & After-Sales Service Policy
Return Policy
At PLIMAN, each piece is unique and handcrafted under strict quality standards. Due to the personalized nature of our jewelry, we do not accept returns once payment has been made.
- Each piece is created specifically for each client
- We perform a thorough quality check before shipment
- We provide photographs and detailed descriptions of each piece
- We provide personalized advice during the purchase process
Manufacturing Warranty
We stand behind the quality of our jewelry with a warranty that covers manufacturing defects. During the warranty period, we offer repair services and bear the shipping costs for covered repairs.
Subtle variations in finish are characteristic of craftsmanship and are piece of the unique charm of each piece, so they are not considered manufacturing defects.
Requirements to Request a Warranty
To make the warranty valid and ensure an efficient service, it is necessary to comply with the following basic requirements.
- The jewel must be within the current warranty period
- The damage must be due to manufacturing defects, not misuse
- It is necessary to present the digital authenticity card or code
Maintenance Services
During the warranty period, we offer free maintenance services to preserve the beauty and quality of your jewelry.
Free Services:
- Professional cleaning of silver
- Preventive maintenance
- Adjustments and correction of bends
- Anti-darkening treatment
Not Covered:
- Damage from Improper Use
- Services outside the warranty period
- Unauthorized alterations of the jewel
Need more information about our warranty or services?
Our team is happy to advise you on the maintenance of your pieces.
Contact Us