Privacy Policy

At PLIMAN, we are committed to protecting your privacy. We collect the following information:

• Basic profile information (name, email)
• Optional jewelry owner information for authenticity cards
• Billing and delivery data (which are stored in encrypted form on our server)
• Usage and browsing data to improve user experience

Your information is treated with the highest security standards:

• All personal and billing data are stored in encrypted form on our servers
• Delivery information is protected using end-to-end encryption
• Only authorized personnel have access to the information necessary to process your order

We use your information only to:

• Process your purchase orders securely
• Generate and send electronic invoices
• Coordinate the delivery of your works
• Provide personalized customer support

We offer multiple secure payment methods:

• Credit/debit card payments processed securely through Stripe, a PCI-DSS certified provider
• Wire transfers to the account of PLATA IMPERIAL DE LOS ANDES (PLIMAN) S.A.S.
• We do not store credit card information or sensitive bank data on our servers, our partner Stripe handles all payment processing securely, PCI-DSS certified provider.

We implement security measures to protect your personal information:

• SSL/TLS encryption for all data transmissions
• Restricted access to personal data
• Regular security monitoring
• Frequent security audits across our IT infrastructure

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to the processing of your data

When an account is deleted:

• All associated personal data is permanently and irreversibly deleted
• All transaction and activity records are deleted
• Exception: The generated digital authenticity cards are kept in the system with the data they contained at the time of account deletion, as these are permanent authenticity documents
• It is not possible to recover the information once the account has been deleted

Regarding our verification system:

• We use blockchain technology to ensure the authenticity of jewelry
• Each authenticity card has a unique and verifiable identifier
• Digital certificates are publicly verifiable
• Verification information is immutable once registered

We use cookies and similar technologies to:

• Keep your session active
• Remember your preferences
• Improve platform security
• Analyze the use of our services

For any privacy, data protection or billing queries, you can contact us via:

• Email: [email protected]
• Means of contact available on the platform